Booking and Payment
For how long is the QSF payment link valid?
The payment link is valid for a long time, but please make sure that you pay within 48 hours so that we can secure and keep your reserved appointment date(s).
In case of a refund, how do I get by money back?
The same way you paid. For example, if you paid via credit card, the money will be refunded to the account connected with the card.
Do I always have to pay the Qunomedical Service Fee (QSF), even for cheaper treatments?
No, you only need to pay the Qunomedical Service Fee for treatments above €1,500.
How can I access my treatment quote?
Your treatment quote should have been sent to you by email. If you are unable to find the email, check your spam folder. The email should have come form your Qunomedical Patient Manager. Reach out to your Patient Manager if you need further ...
How do I view my booking confirmation
Your booking information is accessible using Qunomedical Online. Login to your account at my.qunomedical.com and under the Bookings tab you should see all previous, present and future bookings that you have made. Your booking information is ...
Can I change my surgeon after booking an appointment?
We want to make sure that you will feel comfortable with your surgeon during your treatment. Therefore, we give you the flexibility to change your surgeon up to 14 days before your booked treatment date. You view other experienced and talented ...
How do I pay for my treatment?
Payment for your treatment is paid at the clinic during your visit. Some clinics may offer to finance the payment but it is generally paid in full at the time of treatment. You can book your treatment up to 12 months in advance which gives many ...
What payment methods are accepted for treatments?
Accepted payment methods depend on the clinic. In addition to major credit and debit cards, additional payment options are available in specific countries. Payment options available in most countries Most major credit cards and pre-paid credit cards ...
Can I change my treatment date after booking?
Yes, you can change your treatment date twice, if you let us know at the latest 14 days before your treatment date.
Can I cancel my treatment?
Yes, you can cancel without reason within 14 days of paying the service fee and you will be refunded through the method you paid. After 14 days, you can still change your treatment date up to 14 days prior to your scheduled appointment or cancel ...
Does the service fee come on top of the treatment price?
No! The 250€ service fee is already included in your treatment price. You pay the 250€ at the time of the booking and the rest at the clinic when during your trip.
If I book multiple treatments with you, do I have to pay the Qunomedical Reservation Fee (QSF) twice?
No, if you book multiple treatments with us, it is enough to pay the QSF for one of your treatments.
How can I pay the Qunomedical Service Fee (QSF)?
There are 2 options to pay the Qunomedical Reservation Fee (QSF): Online card payment: After you accepted your quote and an appointment has been reserved for you, a payment link for the 250 EUR will be sent to your email address. You can complete the ...
What is included in your treatment packages?
By default, our treatment packages include all necessary treatment-related items (e.g. anesthesia, medication, consultations, garments, etc.), accommodation and ground transportation. Therefore, the only thing that you need to take care of is booking ...
How can I issue a refund a request for my paid Qunomedical Reservation Fee?
In order to exercise your right of withdrawal, you must notify us (Qunomedical GmbH; Chausseestraße 8, 10709 Berlin; Tel.: 030200042054; E-Mail: contact@qunomedical.com) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) about ...
Is the Qunomedical Service Fee (QSF) refundable?
The Qunomedical Service Fee is non-refundable with the following two exceptions: You are medically not able to travel or not eligible to proceed with your booked treatment and prove this to us with a written statement of a medical doctor, latest 7 ...
What exactly is the Qunomedical Service Fee (QSF)?
The Qunomedical Service Fee (QSF) is classified as a security payment, necessary to reserve and maintain your desired treatment price and date. The QSF is a 250 EUR downpayment, meaning that it is deducted from the full package price (Shown in your ...
How does the booking process work?
1. First call with a patient manager After you submitted an inquiry for a treatment with us, a patient manager will reach out to you to discuss the details of your case and your expectations for the treatment. During this call, your patient manager ...
For how long is my quote valid?
The quotes you receive from us are valid for 2 weeks, unless you received a quote for a limited time offer, which usually expires at the end of the respective month
Do I get a discount if I refer someone for another treatment?
Yes, you will get €100 each, not to be combined with clinic specific group discount. You can find more details about the Qunomedical Loyalty Reward Program here.
Is there a payment plan for treatments?
Unfortunately, only a very limited number of clinics offer payment plans for their services. Feel free to reach out to us and our patient managers will infom you about the details.
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Do I need a visa for my trip?
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